"To assure resident safety, staff training is crucial. Training should be frequent, not a one-shot intervention, and trainers must be well educated and provide consistent information. Besides Improving competence and knowledge, training also offers a vehicle for building self-esteem, which also may help to reduce stress and burnout. Research demonstrates that training can also prepare staff to respond appropriately to difficult situations such as dealing with physically combative residents, which have the potential to trigger abuse. As well as it can provide them with conflict resolutions and coping skills, and increase staff empathy and competence."
National Center on Elder Abuse 2005
And we at NCCDP we agree that ongoing training is a wise investment! Do you?
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