HELP INFORMATION

How do I access the Members Only Section?
ANSWER: Login by clicking on the MEMBERS LOGIN link found at the upper right of every page.  You will need your username and password.  First-time visitors will need to create their own username and password.

• Login to Members Only Section

How do I access the INSTRUCTORS ONLY section?
ANSWER: Login by clicking on the INSTRUCTOR LOGIN link found at the upper right of every page. You will need your username and password.  First-time visitors will need to create their own username and password.

• Login to INSTRUCTORS Only Section

If you don't have access to your certification number you can have it sent to you by email - click here. If the program does not recognize your email address please try another email address that you may have on file with us. Contact NCCDP if none of your email addresses work.

Use the contact us form and provide your email address if none of the above works.

• Retrieve Certification Number
• Go to Instructor's Only Page
• Go to Seminar Calendar

TROUBLESHOOTING

I can't seem to access the Staff Education Week Tool Kit section.
ANSWER: The Tool Kit and In-services are located in the Members Only Section.

I CAN'T OPEN THE PDF FILES.
ANSWER: Don't have PowerPoint on your computer? - Download the FREE PDF viewer here.

I HAVE DOWNLOADED THE TOOL KIT AND IN-SERVICE FILES BUT I CAN'T EDIT IT OR SAVE IT.
ANSWER: Once you have downloaded the files to your computer you won't be able to change the in-service presentations as the authors of the PowerPoint and NCCDP requested this.

How Do I save an in-service document or tool kit file?
ANSWER: RIGHT CLICK "POWERPOINT PRESENTATION." Select SAVE LINK AS (or SAVE TARGET AS)

• If you want to save the file in your download folder simply click on the SAVE button. If you would rather save the files in a folder of their own, create a folder and save the file in your new folder.

Please note that some of the files are in Word format. You will both need Word and PDF programs installed on your computer or need a viewer for each program.

HELP! THE TOOL KIT IS NO LONGER AVAILABLE.
ANSWER: If you are unable to access the tool kit it may because the allotted time to download has expired. The tool kit and staff in-services are only available for download from November 1st to March 15th.

• Go to the Tool Kit Section - Available only from November 1 to March 15.

If you are not a certified member or associate member, you will need to go to the store to purchase the staff in-services. The staff in-services are complimentary to certified members and associate members. You will need your member number to access member benefits. The tool kit and staff in-services are only available from November 1st to March 15th. You can download new staff in-services and access to previous staff in-services.